Question 1

Where are you located?

Accepted Answer

We are from Hong Kong.

Question 2

Do you ship worldwide?

Accepted Answer

We only provide international shipping service to United States, Canada, United Kingdom, Australia and local shipping service to Hong Kong and Macau. Shipping countries will be updated from time to time, so please stay tuned. Please refer to our shipping policy for more details.

Question 3

How long does it take for my order to reach me?

Accepted Answer

As we start to handcraft your items once your order is confirmed, we would take 5-7 working days to process your order. The shipping time may vary for your destination. Please refer to our shipping policy for shipping time and details.

Question 4

How can I track my package?

Accepted Answer

Once your order is shipped, you will receive a confirmation email with a tracking number. For all local orders, you may track your package via SF Express.(https://www.sf-express.com/us/en/dynamic_function/waybill/)  For international order, you may track your package via the YunExpress website.

Question 5

Do you provide free shipping?

Accepted Answer

We offer free shipping for local (Hong Kong&Macau) orders of US$50 (HK$390) and above and for international order of US$65 and above.
 
For local orders below  US$50 (HK$390) and international orders below US$65, a shipping fee will be added at the checkout page. We offer an attractive international shipping rate. Please refer to our shipping policy for more details.

Question 6

Is the press-on nail reusable?

Accepted Answer

Yes. All the press-on nails is reusable. However, some of the press-on nails which are not made by hand and those are thinner than the handmade one, please remove it carefully.

Question 7

How can I measure my nail size?

Accepted Answer

Please see the video below
https://youtu.be/pDnUi0ALR2s?si=607MEJhpSGW0JZ7g

Question 8

How to use and remove Adhesive Tabs or Solid nail glue gel?

Accepted Answer

Please watch the video below or see the product page for more details. We will also provide a instruction card within the Tool Kit.

How to use Adhesive Tabs?
https://youtu.be/1h4hMMt3yp0?si=f3DmNCeaV9M9LSBu

How to remove Adhesive Tabs?
https://youtu.be/xJZT-Lr7ptE?si=uodBvPByCwe9QKx8

How to use Solid Nail Glue Gel?
https://youtu.be/3ahNm1iJ-ZI?si=zVKk2klFhr1JO_O2

How to remove Solid Nail Glue Gel?
https://youtu.be/9VJ1TMbxQlM?si=YiG4UDD8jwNblotR

Question 9

What kind of glues that I should choose?

Accepted Answer

We would like to suggest you to choose the glue depend on your usual practice.

Please see the differences between Adhesive tabs and Solid nail glue gel below:

Adhesive Tabs: 
- Last around two weeks (depend on your usage habits)
- Easy to use (without using UV nail lamp) 
- Easy to remove (without using remover)

Solid nail glue gel:
- Last more than one months (depend on your usage habits)
- More strong
- Need to use UV Lamp
- Need to use Solid nail glue gel remover or dilute alcohol to remove

Question 10

Why can't I buy Solid nail glue gel remover from you?

Accepted Answer

Since the ingredients of remover cause some logistics difficulties. This product is temporarily unavailable overseas. We apologize for the inconvenience.

Question 11

What payment methods do you accept?

Accepted Answer

We accept credit / debit cards for payment. All payments by credit / debit cards are to be completed when checking out from the website. Please follow the instructions on the checkout page.

Question 12

Can I cancel or change my order?

Accepted Answer

Unfortunately, we are unable to change or cancel orders after they have been placed. We start working on orders as soon as they are placed and confirmed. Please make sure your order information is right before placing your order.

Question 13

Can I refund or exchange?

Accepted Answer

We hope you understand that all items are handmade for each customer upon order, and for hygiene reasons, all order cannot be refunded.
However, exchange and return are valid for if wrong item is shipped by us. To process and exchange, please contact us directly via c(mailto:thisismelimited@gmail.com)s@nailit-nailit.com (cs@nailit-nailit.com). All shipping costs for this kind of exchange will be handled by us.

FAQ

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cs@nailit-nailit.com

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